Refund policy

Return and Refund Policy

Last Updated: 05/29/2026

At Fever De Carib, we are committed to delivering the highest quality authentic Caribbean flavors straight to your door. Because our products are consumable food items, our return and refund policies are designed to prioritize health, safety, and quality control.

1. Physical Returns

Due to the perishable and consumable nature of our products (sauces, seasonings, and rubs), we do not accept physical returns or exchanges once an order has been shipped. To maintain strict health and safety standards, we cannot restock or resell food items that have left our facility.

Please do not ship any products back to us, as they will be disposed of and no refund will be issued for unauthorized returns.

2. Damaged, Defective, or Incorrect Items

We take great care in packaging our products, especially our glass bottles. However, we understand that damages can occur during transit. We stand by our products and will make it right if your order falls short of our standards.

If you receive a damaged, defective, or incorrect item, you are eligible for a replacement or a full refund.

How to claim a refund or replacement:

Contact us at [Insert Customer Support Email] within 14 days of the delivery date.
Include your Order Number in the subject line.
Provide clear photographic evidence of the damaged or defective product, as well as the shipping box.
State whether you would prefer a replacement shipped to you or a refund to your original payment method.

Please note: Claims submitted without photos or outside of the 14-day window may be denied at our sole discretion.

3. Non-Refundable Items

The following items are strictly non-refundable:

Digital Goods: Any exclusive digital recipe guides, flavor guides, or downloadable content (whether purchased separately or included in a bundle).
Gift Cards: All gift card purchases are final sale.
Orders marked as "Delivered": We are not responsible for packages that are lost or stolen after the carrier has marked them as successfully delivered to the address provided at checkout.

4. Order Cancellations and Modifications

We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order (such as updating a shipping address), please email us immediately at [Insert Customer Support Email].

If your order has not yet been processed or shipped, we will gladly accommodate your request and issue a full refund if canceled.
If your order has already been processed, packed, or handed over to the shipping carrier, we can no longer cancel or modify it.

5. The Refund Process

If your refund is approved due to damage, defect, or an authorized cancellation:

A credit will automatically be applied to your credit card or original method of payment.
Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or credit card issuer.
If you haven’t received a refund after 10 business days, first check your bank account again, then contact your credit card company. If you have done all of this and still have not received your refund, please contact us.